Refund policy

We want you to be pleased with your purchases and our goal is to become your favorite online yarn store.  If there is anything wrong with your order, we will do everything that we can to make it right.  We cannot accept returns on special orders or hanks that have been wound, unless they are defective.  We cannot accept returns on needles and hooks, including sets.  We will, of course, replace defective ones.

We will provide a full refund, less shipping costs, for items returned within 30 days.  However, if you return more than 2 items within a one year period, we have to deduct a 15% restocking fee from your refund.

Shipping costs will not be deducted for the returns if the item is defective or if you wish to exchange it for another item.

All items must be returned in their original condition, with the labels and ties intact.

Feel free to email us if you have a question at theyarnstorezhills@gmail.com.